Refunds and Cancellation
What is your return and refund policy?
If you receive an incorrect item due to an error on our part, we will issue a full refund. However, if you ordered the wrong size or the item does not meet your expectations, we do not offer refunds or exchanges. Please make sure to double-check the size and product details before placing your order.
What if the item I received is damaged during shipping?
If your item arrives damaged or in unsatisfactory condition due to shipping, contact us immediately. We will resolve the issue as quickly as possible. In such cases, a refund will be processed within 5-7 business days via the original payment method.
Do you offer exchanges?
Unfortunately, Gumaash does not offer exchanges on orders. We recommend carefully reviewing the size, color, and product details before making a purchase to ensure you select the right item.
Can I cancel my order?
- Before Shipping: Orders can be canceled within 24 hours of purchase. Please contact us as soon as possible to request a cancellation.
- After Shipping: Once an order has been shipped, cancellations are no longer possible. If you no longer want the item, you may refuse delivery upon arrival.
How can I contact customer support?
If you have any questions or need assistance, our customer support team is ready to help. You can reach us through the contact information provided on our website, and we will get back to you as soon as possible. Please allow us 2-3 business days to respond to any inquiry.
Additional Notes
Please note that these FAQs provide general guidelines on our refund and cancellation policy. For more specific inquiries, feel free to contact our customer support team directly.